Repairs, maintains, and installs computer hardware such as peripheral equipment and systems. Manages and maintains backups of critical system configurations and data. Provides technical assistance to computer system users. Answers questions to resolve computer problems for clients in person, via telephone, or from remote locations. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provides training on hardware and software to users in classroom and one-on-one situations.

Job Description:

This is advanced technical work advising and assisting computer users in solving problems in a distributed computing environment. Serves as senior consultant and/or subject matter expert providing consultation to users and staff for the most complex problems. Work includes installation of hardware and software, troubleshooting, configuring client server based application software for LAN, server hardware, operating systems and application systems in a WAN environment; provides technical consultation and training to users and information technology staff. Includes troubleshooting, diagnosing, and resolving LAN and client server data and communications problems involving complex configuration and maintenance of network equipment that requires incumbents to understand varied network operating systems and communications protocols. Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations and requires planning or carrying out a sequence of actions. Involves functional leadership responsibilities as a senior consultant, or project leader, or supervision of a small staff, performing the same or similar work as those overseen.

Preferred Criteria:

High School Diploma or equivalent and two years advising and assisting computer users in a distributed computing environment. Education may be substituted for experience as determined relevant by the agency.