Please complete the application located at: http://www.thetechjunkies.net/contact-us/careers/

Position: Client Services Representative

Type: Permanent Full-Time with Some Part-Time Openings

Salary/Pay: Based on Experience

Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance

General Summary:

Provides office services by implementing administrative systems, procedures, policies, monitoring administrative projects, and marketing systems. Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.

Essential Duties and Responsibilities:

·         Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

·         Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

·         Maintains supplies inventory by checking stock to determine inventory levels; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

·         Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

·         Provides information by answering questions and requests.

·         Assist in the day-to-day operations of the Marketing Department.

·         Assist in the day-to-day operations of the Sales Department.

·         Assist day-to-day operations of the Service Department.

·         Update and implement service policy and procedures.

·         Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods.

·         Contact the client when their computer is completed.

·         Contact the client with a quote for repairs or replacement of computer.

·         Ensure all service tickets and completed in an efficient and thorough manner.

·         Software Support for Microsoft and Apple operating systems and commonly found applications.

·         Document action by completing forms, reports, logs and records.

·         Troubleshoot problems using network and remote connectivity.

·         Contributes to team effort by accomplishing related results as needed.

Qualifications and Experience:

Technical

·         Minimum of 2 years’ experience, or equivalent education

·         Proficiency with general Microsoft Office applications

·         Demonstrate usage knowledge of Windows Operating Systems

Non-Technical

·         Desire to continually learn and grow

·         Strong interpersonal skills

·         Ability to listen and explain solutions to non-technical users

·         Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork

·         Ability to work on multiple priorities and/or projects simultaneously

·         Excellent listing and communication skills, both verbal and written

·         Strong customer relationship skills

·         Organized, detail oriented and self-motivated

·         Ability to provide and maintain detailed documentation one each job

·         Ability to remain in contact with the client thru the completion of the service

·         Willingness to develop professionally

·         Problem solving abilities and ability

·         Ability to meet reasonable deadlines

Working Conditions:

·         Professional office environment

To Apply:

Submit an employment package that includes cover letter, resume’, three professional references and any other relevant information to:

Human Resources                                                        

Attn: Client Services Representative                    OR                   hr@thetechjunkies.net

2707 Vine Street, Suite 19A

Hays, KS 67601

Incomplete Employment Packages will be removed from consideration.