This listing is no longer available.

HaysMed Desktop Support I

SOLD
Hays, Kansas
Posted 4 years, 12 months ago
Expires in 0 minutes
955 Clicks

Description

Job Summary: The Desktop Support I position maintains, troubleshoots and repairs computer systems, hardware and computer peripherals as well as performs network maintenance and administration for hospital operations.

Essential Functions:
 

  • Ensures personal commitment to understanding and meeting the unique needs of intradepartmental customers by motivating, empowering and recognizing co-workers; fosters a team working environment by communicating effectively with others; demonstrates a high level of skill in resolving difficult situations; and assists in creation of a department that is dedicated to measurable service excellence; assists with quality priorities and goals to ensure continuous improvement.
  • Receives customer issues and interprets problems.
  • Documents issue specifics and updates tracking system regarding issues and projects until resolution; and creates and maintains documentation for assigned responsibility areas (Ex: training materials, installation directions, technical and asset tracking).
  • Identifies cause and/or eliminates unrelated factors; applies logical trouble shooting procedures; researches vendor specific updates and fixes; and applies resolution within service levels.
  • Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals as well as network maintenance and administration. (Ex: plans and executes project planning, needs assessment, configuration of software and network components)
  • Makes technical decisions within the policies of HMC and the IT Department to assure system and network continuity and data integrity within areas of assigned responsibility; and recovers systems and/or network components within assigned responsibility in the event of a disaster and/or testing.

Education/Experience: Bachelors Degree in Computer Science, Computer Information Systems, Engineering or related field or equivalent work experience required; three or more years experience with personal computers, networking, personal computer software, peripheral devices and excellent mentorship and critical thinking qualities required; must be proficient with computer and keyboarding and willingness to learn necessary computer skills and software.

Help Chat