The Hampton Inn Hays-North of I-70  is currently looking for a Guest Services Agent. You must have open availability and be able to work either of our shifts (7am to 3pm or 3pm to 11pm) on any given day.

At our hotel we consider ourselves a family and this hotel is our home where we enthusiastically welcome guests 24 hours a day, 365 days a year. We pride ourselves on providing quality customer service to everyone that walks through our front door and we tirelessly work to achieve those goals. We create heartfelt experiences by removing the “random” in random acts of kindness, elevating those moments into memories. If you are just looking for a paycheck this job is not for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Be knowledgeable of hotel promotions.
• Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times,
• Set wake-up calls as dictated by your shift.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk, even if it is for a moment!
• Create incident reports for guest injuries / issues when required.
• Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Experience:

• hotel front desk: 1 year (Preferred)

Aplications can be requested at the Front Desk.