Apply at https://www.thetechjunkies.net/contact-us/careers/

Position: Client Services Technician

Type: Permanent Full-Time or Part-Time

Salary/Pay: Based on Experience

Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance

General Summary:

Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.

Essential Duties and Responsibilities:

·       Assist in the day-to-day operations of the Sales Department

·       Assist day-to-day operations of the Service Department

·       Update and implement service policy and procedures

·       Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods

·       Diagnose, troubleshoot and resolve computer issues for clients

·       Contact the client when their computer is completed

·       Contact the client with a quote for repairs or replacement of computer

·       Ensure all service tickets and completed in an efficient and thorough manner

·       Software Support for Microsoft and Apple operating systems and commonly found applications

·       Document action by completing forms, reports, logs and records

·       Troubleshoot problems using network and remote connectivity

Qualifications and Experience:

Technical

·       Minimum of 2 years’ experience, or equivalent education, in technical support field

·       Demonstrate ability to troubleshoot Windows 8 and 10, and Apple OS X and iOS

Non-Technical

·       Desire to continually learn and grow

·       Strong interpersonal skills

·       Ability to listen and explain solutions to non-technical users

·       Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork

·       Ability to work on multiple priorities and/or projects simultaneously

·       Excellent listing and communication skills, both verbal and written

·       Strong customer relationship skills

·       Organized, detail oriented and self-motivated

·       Ability to provide and maintain detailed documentation one each job

·       Ability to remain in contact with the client thru the completion of the service

·       Willingness to develop professionally

·       Problem solving abilities and ability

·       Ability to meet reasonable deadlines

Working Conditions:

Professional office environment

Must be able to lift at least 50 lbs. on a regular basis