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Midwest Energy, Inc. has an opening in the Hays office for a Customer Service Representative I. The successful candidate will provide courteous and accurate customer service by managing customer accounts, responding to customer inquiries, processing payments, and updating customer records.
Associates degree in Business or equivalent is required. Applicants should have a minimum of two years’ experience in customer relations or sales including general office operations.
Personal computer and excellent communication skills are required.
Should be able to acquire, within a reasonable time span, an understanding of the Company’s rates, billing and collection regulations and other policies and procedures affecting the customers.
Knowledge and background in general office procedures, MicroSoft Office, and a depth in customer service. Individual must be able to effectively deal with a variety of people under difficult circumstances. Must be able to handle a variety of diverse activities with attention to detail and accuracy. Must have a valid Kansas Driver’s License. Bilingual skills in Spanish/English are desirable.
Usual office conditions; regular hours of work with irregular volume of transactions; subject to overtime during emergency situations; some travel may be required within Midwest Energy territory or to off-site training.
To apply, submit a resume with a letter of application to the Human Resources Department via email recruitment@mwenergy.com, by November 16, 2020. This position will be filled on the basis of experience, competency, performance, qualifications and fit.