Position: Client Services Technician - Colby, KS

Type: Full-Time

Salary/Pay: Based on Experience

Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance

General Summary:

Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.

Essential Duties and Responsibilities:

·         Assist in the day-to-day operations of the Sales Department

·         Assist day-to-day operations of the Service Department

·         Update and implement service policy and procedures

·         Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods

·         Diagnose, troubleshoot and resolve computer issues for clients

·         Contact the client when their computer is completed

·         Contact the client with a quote for repairs or replacement of computer

·         Ensure all service tickets and completed in an efficient and thorough manner

·         Software Support for Microsoft and Apple operating systems and commonly found applications

·         Document action by completing forms, reports, logs and records

·         Troubleshoot problems using network and remote connectivity

Qualifications and Experience:

Technical

·         Minimum of 2 years’ experience, or equivalent education, in technical support field

·         Demonstrate ability to troubleshoot Windows XP, 7, 8 and Mac Operating Systems

Non-Technical

·         Desire to continually learn and grow

·         Strong interpersonal skills

·         Ability to listen and explain solutions to non-technical users

·         Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork

·         Ability to work on multiple priorities and/or projects simultaneously

·         Excellent listing and communication skills, both verbal and written

·         Strong customer relationship skills

·         Organized, detail oriented and self-motivated

·         Ability to provide and maintain detailed documentation one each job

·         Ability to remain in contact with the client thru the completion of the service

·         Willingness to develop professionally

·         Problem solving abilities and ability

·         Ability to meet reasonable deadlines

Working Conditions:

·         Professional office environment

·         Must be able to lift at least 50 lbs. on a regular basis

To Apply:

Submit an employment package that includes cover letter, resume’, three professional references and any other relevant information to:

Human Resources                                                        

Attn: Client Services Technician             OR                   hr@thetechjunkies.net

2707 Vine Street, Suite 19A

Hays, KS 67601

Incomplete Employment Packages will be removed from consideration.