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Job Title:                   Operations Specialist           

Department:              Operations

Reports To:               VP Operations

Status:                        Full-Time Non- Exempt

Job Summary: The Operations Specialist is responsible for performing operational support duties of the Operations Department.  Assists the  VP Operations Officer to ensure that all Operations functions operate effectively and efficiently; performs daily duties which support functions of core processing system(s), including daily, nightly, and month end processing, computer operation, proof and other support roles; processes requests from Bank personnel and customers within given authority and ensures requests are completed in a timely fashion; performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

Competencies:

• Organization & Time Management – Actively plans the amount of time spent on responsibilities, especially to increase efficiency or productivity. Can comfortably handle a wide scope of activities, and these include planning, setting goals, monitoring, organizing, scheduling, and prioritizing.

• Attention to Detail – Is known to be accurate most of the time and is not satisfied with their performance when mistakes are made.  Plays a role in correcting & learning from mistakes.

• Customer Service External – Thrives on finding solutions for customers and non-customers in a timely manner.

• Customer Service Internal – Looks out for the best interest of the bank and fellow co-workers by giving and requesting assistance in a timely manner.  The main focus of this position is to support the lenders and add efficiencies to the lending function of Astra Bank, both locally and bank wide.

•  Values – Committed to bank values and honors the values of others including themselves.

• Communication – Committed to sharing and obtaining information for the overall success of the bank, their co-workers and themselves.

Skills and Abilities:

• Mathematical skills

• Organizational skills

• Ability to handle conflict

• Exceptional customer service skills

• Ability to handle stressful situations and perform several tasks simultaneously

•While performing the duties of this position, the employee is regularly required to alternate sitting and standing.  Must also regularly use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk and periodically lift 20-40 lbs.

Responsibilities and Duties:

• Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.

   

• Conducts duties associated with the online capture of all items representing the total daily activity of the Bank and ensures that accurate posting occurs and is in proper balance.

   

• Processes daily work within the established time and accuracy guidelines; monitors systems to quickly identify malfunctions or errors to initiate corrective action within authority; corresponds with third party vendors for routine or emergency maintenance; ensures integrity of data and processing environment are maintained within predefined standards, models and goals.

   

• Provides technical and problem management support to Bank personnel and customers for all data processing areas relative to the employed technologies and systems; responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.

   

• Works with the Operations Officer to identify and improve procedures and efficiencies; maintains knowledge of internal resources to mitigate and/or report disruption of service to customers; maintains and utilizes appropriate escalation procedures and contingency plans; communicates recurring or serious issues to the Operations Officer.

   

• Proactively cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed.

   

• Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software; assists in identifying potential issues or problems that may impact efficiency and reliability of job and system performance.

   

• Follows all department policies, procedures and service level agreements; identifies and escalates violations appropriately.

   

• Maintains a proficient knowledge of all applicable banking rules and regulations.

   

• Assists in special projects and tasks for the department as directed.

   

• Assumes responsibility for various department functions in the absence of staff members or in overload situations.

   

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

   

• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

   

• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

   

• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

   

• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

   

Requirements:

• High school diploma or general education degree (GED).

• Basic knowledge of Bank operations and associated products and services.

• Basic experience, knowledge and training customer service.

• Good organizational and time management skills.

• Basic skills in computer terminal operation; word processing, spreadsheet and specialty software programs.

• (A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)

Astra Bank is an Equal Opportunity Employer.

Job Title:                   Operations Specialist           

Department:              Operations

Reports To:                VP Operations

Status:                        Full-Time Non- Exempt

Job Summary: The Operations Specialist is responsible for performing operational support duties of the Operations Department.  Assists the  VP Operations Officer to ensure that all Operations functions operate effectively and efficiently; performs daily duties which support functions of core processing system(s), including daily, nightly, and month end processing, computer operation, proof and other support roles; processes requests from Bank personnel and customers within given authority and ensures requests are completed in a timely fashion; performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

Competencies:

• Organization & Time Management – Actively plans the amount of time spent on responsibilities, especially to increase efficiency or productivity. Can comfortably handle a wide scope of activities, and these include planning, setting goals, monitoring, organizing, scheduling, and prioritizing.

• Attention to Detail – Is known to be accurate most of the time and is not satisfied with their performance when mistakes are made.  Plays a role in correcting & learning from mistakes.

• Customer Service External – Thrives on finding solutions for customers and non-customers in a timely manner.

• Customer Service Internal – Looks out for the best interest of the bank and fellow co-workers by giving and requesting assistance in a timely manner.  The main focus of this position is to support the lenders and add efficiencies to the lending function of Astra Bank, both locally and bank wide.

•  Values – Committed to bank values and honors the values of others including themselves.

• Communication – Committed to sharing and obtaining information for the overall success of the bank, their co-workers and themselves.

Skills and Abilities:

• Mathematical skills

• Organizational skills

• Ability to handle conflict

• Exceptional customer service skills

• Ability to handle stressful situations and perform several tasks simultaneously

•While performing the duties of this position, the employee is regularly required to alternate sitting and standing.  Must also regularly use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk and periodically lift 20-40 lbs.

Responsibilities and Duties:

• Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.

   

• Conducts duties associated with the online capture of all items representing the total daily activity of the Bank and ensures that accurate posting occurs and is in proper balance.

   

• Processes daily work within the established time and accuracy guidelines; monitors systems to quickly identify malfunctions or errors to initiate corrective action within authority; corresponds with third party vendors for routine or emergency maintenance; ensures integrity of data and processing environment are maintained within predefined standards, models and goals.

   

• Provides technical and problem management support to Bank personnel and customers for all data processing areas relative to the employed technologies and systems; responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.

   

• Works with the Operations Officer to identify and improve procedures and efficiencies; maintains knowledge of internal resources to mitigate and/or report disruption of service to customers; maintains and utilizes appropriate escalation procedures and contingency plans; communicates recurring or serious issues to the Operations Officer.

   

• Proactively cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed.

   

• Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software; assists in identifying potential issues or problems that may impact efficiency and reliability of job and system performance.

   

• Follows all department policies, procedures and service level agreements; identifies and escalates violations appropriately.

   

• Maintains a proficient knowledge of all applicable banking rules and regulations.

   

• Assists in special projects and tasks for the department as directed.

   

• Assumes responsibility for various department functions in the absence of staff members or in overload situations.

   

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

   

• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

   

• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

   

• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

   

• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

   

Requirements:

• High school diploma or general education degree (GED).

• Basic knowledge of Bank operations and associated products and services.

• Basic experience, knowledge and training customer service.

• Good organizational and time management skills.

• Basic skills in computer terminal operation; word processing, spreadsheet and specialty software programs.

• (A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)

Astra Bank is an Equal Opportunity Employer.