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Job Title:                    Loan Operations Specialist

Department:              Lending

Last updated:             03/12/2015

Reports To:                 VP Loan Operations Manager

Supervises:                N/A

Status:                        Full-Time, Non-Exempt

Job Summary: Processes a variety of loan-related administrative duties as related to loan documentation and supporting documents. The main focus of this position is to efficiently support the lending function of Astra Bank, both locally and bank wide.  The position typically requires a minimum of 40 hours of work per week Monday – Friday.  Some Saturday work is also required.

Competencies:

• Organization & Time Management – Actively plans the amount of time spent on responsibilities, especially to increase efficiency or productivity. Can comfortably handle a wide scope of activities, and these include planning, setting goals, monitoring, organizing, scheduling, and prioritizing.

• Attention to Detail – Is known to be accurate most of the time and is not satisfied with their performance when mistakes are made.  Plays a role in correcting & learning from mistakes.

• Customer Service External/Internal. – Thrives on finding solutions for customers and non-customers in a timely manner. Looks out for the best interest of the bank and fellow co-workers by giving and requesting assistance in a timely manner.  The main focus of this position is to support the lenders and add efficiencies to the lending function of Astra Bank, both locally and bank wide.

• Values – Committed to bank values and honors the values of others including themselves.

• Communication – Committed to sharing and obtaining information for the overall success of the bank, their co-workers and themselves.

   

Skills and Abilities:

• Good telephone skills

• Internal / External customer relations skills

• Good verbal and written communication skills

• Good computer and word processing skills

• Good organizational skills

• Basic knowledge of bank loan products

• Ability to work in a fast-paced environment

• Ability to work well under pressure

• Ability to learn various technology and information systems and adaptable to change.

• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Availability of Funds, Electronic Funds Transfer, Truth in Savings, Truth in Lending, Deposit Requirement, AML Act, and lending operations roles and responsibilities relating to each act.

• While performing the duties of this position, the employee is regularly required to alternate sitting and standing.  Must also regularly use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk and periodically lift 20-40 lbs.

Responsibilities and Duties

• Process loan documents and origination.

• Onboarding of loans into the core platform. Double check of on-board work.

• Provides assistance and consultation to loan officers, other lending personnel, auditors and regulatory examiners.

• Reviews loan policy for adequacy Validates that applicable laws and regulations are addressed by   policy

• Indexing of new documents for imaging process.

• Processing of opening transactions for loans.

• Software platform support. (Laser Pro)

• Monitor the tickler system to make sure we have current documentation.

• Ensures that actual procedures/processes uphold the written policy

• Makes suggestions/recommendation for changes/updates/revisions to policy content.

• Mail adverse action notice to Lending Assistants.

• Perform loan maintenance.

• Booking of new loans.

• Review of new loans that have been booked.

• Maintain weekly and monthly reports as required by management.

• Booking and funding of closed loans.

• Review loan files for completeness, accuracy, and compliance standards.

• Help with questions regarding processing loans.

• Provide exceptional customer service to both internal and external customers.

• Follow all bank policies and procedures.

• Other duties as assigned.

   

  Requirements:

• High School diploma or GED; Associate Degree or college preferred.

• Prior loan processing experience preferred.

• One year banking operations experience preferred.

• Experience or knowledge of state and federal deposit account law and other deposit account regulations preferred.

   

Astra Bank is an Equal Opportunity Employer