The Desktop Support I position maintains, troubleshoots and repairs computer systems, hardware and computer peripherals as well as performs network maintenance and administration for hospital operations.

Essential Functions:

• Ensures personal commitment to understanding and meeting the unique needs of intradepartmental customers by motivating, empowering and recognizing co-workers; fosters a team working environment by communicating effectively with others; demonstrates a high level of skill in resolving difficult situations; and assists in creation of a department that is dedicated to measurable service excellence; assists with quality priorities and goals to ensure continuous improvement.
• Receives customer issues and interprets problems.
• Documents issue specifics and updates tracking system regarding issues and projects until resolution; and creates and maintains documentation for assigned responsibility areas (Ex: training materials, installation directions, technical and asset tracking).
• Identifies cause and/or eliminates unrelated factors; applies logical trouble shooting procedures; researches vendor specific updates and fixes; and applies resolution within service levels.
• Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals as well as network maintenance and administration. (Ex: plans and executes project planning, needs assessment, configuration of software and network components)
• Makes technical decisions within the policies of HMC and the IT Department to assure system and network continuity and data integrity within areas of assigned responsibility; and recovers systems and/or network components within assigned responsibility in the event of a disaster and/or testing.

HaysMed offers a competitive benefits package which includes: medical, dental, and vision insurance, long-term disability, life insurance, an excellent retirement match, and MORE!

To get more information and apply, please visit: https://teds.haysmed.com/careers/views/jobDetails.xhtml?reqCd=HMC1000255&reqRevCd=1 

Please contact resume@haysmed.com if you have questions.