Business Office Manager
Are you ready to join an organization where you can make an extraordinary impact by helping to conquer addiction one patient and family at a time?
Valley Hope in Norton Kansas is hiring a full-time Business Office Manager to join our team and our mission of changing lives.
With a 50-year legacy of helping patients and families, Valley Hope is nationally-known as a trusted, effective provider of addiction treatment and recovery services. Our essential mission of helping people reclaim their lives and realize their full potential in recovery is driven by dedicated team members and supported by a people-first culture. Valley Hope seeks team members looking to achieve professional growth by meeting the challenge of saving lives every day.
Join the Valley Hope Team and make a meaningful, fulfilling impact in the lives of our patients, families and communities.
JOB FUNCTIONS AND RESPONSIBILITIES: The following sets forth the primary responsibilities of this job, but is not an exhaustive list. The Organization, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our patients, partners and/or employees.
- Oversees and manages administrative operations of the business office.
- Oversees and manages the patient admitting process throughout the facility.
- Works to eliminate inappropriate barriers to patient admission.
- Maintains complete and accurate actuarial record of all patient services.
- Ensures compliance with all Joint Commission guidelines that relate to admissions, facility administration, and/or ancillary support services.
- Ensures all facility personnel records meet Valley Hope requirements, regulatory requirements, and/or accrediting agency requirements.
- Manages day to day facility financial activities including facility accounting and facility banking, with a focus on accounts receivable management; manages patient accounting activities based on the needs of the facility.
- Ensures accurate and timely patient insurance and patient account billing while adhering to organizational policy and practices.
- Participates in the annual budgeting process under the guidance of the Executive Director. Provides budgeting recommendations to the ED specific to the business office needs; provides facility data needed to support the overall budget process in partnership with the ED.
- Manages the business office annual budget to ensure financial goals are being achieved and budget met. Communicates areas of concern and issues to Executive Director as needed.
- Supervises the business office support staff. Provides routine performance feedback, ongoing leadership, and mentoring in support of staff development.
- Participates in facility performance improvement activities with an emphasis on administrative services, patient financing, and maximizing cashflow. Collaborates with facility management staff to identify and implement improvement activities as appropriate across the facility.
- Leads and coordinates all patient financial planning activities at all levels of care in both residential and outpatient facilities; includes identifying payment sources of treatment (insurance, private pay, or patient financing), advising patients of alternative options, and/or securing patient financing for treatment.
- Serves as a liaison between residential and outpatient facilities to ensure continuity of care; provides referral source to outpatient facility as appropriate.
- Discusses alternative and non-traditional funding sources with patient/patient families when traditional insurance coverage is not available.
- Advises patients/patient’s family of financing options available through third-party provided loan programs; answers questions, provides estimates of financial responsibility, and reviews payment arrangements. Interfaces with third-party loan providers on behalf of patient applicants; works to resolve issues related to patient loan application processing, approval, and payment services.
- Collects and reviews patient financial data, and determines eligibility for financial assistance including patient’s ability to pay and secure payment arrangements in accordance with company policies and programs and regulatory compliance.
- Performs pre-qualification assessment and analysis of patient’s financial condition specific to payment plans and third-party provided loan programs; analyzes and assesses the risk of financing requests within the framework of the company’s policies and programs.
- Participates in multi-disciplinary case review; advises facility management team and clinical counselor of any related financial liability to Valley Hope as well as financial issues that may impact or limit a patient’s treatment days (inclusive of any impact when a patient is transitioning to the next level of care).
- Works with Utilization Review and serves as primary point of contact for questions or concerns related to patient insurance inquires.
- Participates in all assigned staff meetings, staff development, and training as required.
- Adheres to Valley Hope’s philosophies, policies, and procedures as well as any other regulating bodies.
- Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.
EDUCATION & EXPERIENCE
Required: This position requires the following educational and/or job experience.
- Associate’s degree in a business-related field or equivalent work experience.
- Three (3) plus years of work experience in financial counseling, financial planning, or office management.
- Bachelor’s degree in a business-related field with a preference in business administration or finance.
- Five (5) plus years of work experience in financial counseling, financial planning, or healthcare office management.
- Work experience within business office management in substance abuse treatment facility.
SKILLS & ABILITIES: The following is intended to give an overview of the requirements of the position, but is not an exhaustive list.
- Strong oral, written and interpersonal communication skills; demonstrated ability to speak effectively with patients, vendors, co-workers, and leadership.
- Well-developed analytical skills; ability to assimilate large volumes of information, prioritize issues, form conclusions and determine appropriate action.
- Self-directed and motivated to accomplish tasks; ability to make sound and timely decision, to consistently delivery on commitments, and assume responsibility for results.
- Strong interpersonal skills with the ability to build strong and mutually beneficial relationships with relevant parties.
- Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
- Ability to manage difficult or emotional situations within self, including managing conflict situations in a professional manner.
- Well developed and proven organizational skills with ability to utilize time efficiently.
- Demonstrated ability to work with and maintain sensitive and confidential information.
- Proficient in MS Office applications, which include Outlook, Word, and Excel.
WORK ENVIRONMENT: The following is intended to give and overview of the work environment of the position, but is not an exhaustive list.
- Office setting with traditional hours within a residential and/or outpatient treatment facility.
- Sitting for extended periods of time.
- Must be able to work at a rapid pace for long periods of time.
- Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
- Must be able to travel – estimated at 15-20% of the time.