Position Specifics:

Department:       Service

Reports to:          Service Manager or Service Location Manager

Supervises:         None

Purpose:

Independently perform complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established AMS products.
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work orders.
• May promote and sell dealer service programs directly to customers.
• Completes all reports and forms required in conjunction with work assignments.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal part inventory in the vehicle.
• Maintain current knowledge of John Deere and competitive products.
• Maintain condition of mobile service vehicle, inventory, tools, and equipment.
• Follows all safety rules and regulations in performing work assignments.
• Accounts for all time and material used in performing assigned duties.
• Participate in John Deere training courses and other continuing education classes, as assigned.
• Perform related and other duties, as assigned.

Qualifications

Experience, Education, Skills, and Knowledge:

• 3+ years of agricultural experience, preferably John Deere experience. 
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and perform basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 75 lbs. repeatedly.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Valid driver’s license is required; CDL and Fork Lift license preferred.

To apply for this position go to the link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=21611&clientkey=E8CC5A2F022919ED267395700F6E1709