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Service Technician (Ness City)

Ness City, Kansas
Posted 1 week, 6 days ago
Expires in 0 minutes
337 Clicks


Job Function:

Work on equipment; complete necessary paperwork; maintain excellent customer service; maintain a safe working area; participate in service training.

Essential Job Duties:

Work on equipment by:

  • Properly diagnosing mechanical problems with equipment.
  • Properly disassembling equipment/components, as needed.
  • Repairing components and machinery.
  • Properly reassembling equipment/components.
  • Reporting any additional work required on equipment to ensure proper operation and safety.

Complete necessary paperwork by:

  • Documenting work done in detail on segments and work orders.
  • Turning in documentation in a timely fashion.
  • Keeping records required to establish cost of parts and labor charge to customer.

Maintain excellent customer service relations by:

  • Handling customer issues both objectively and tactfully.
  • Answering all phone calls and helping customers accordingly.
  • Going out on service calls, as needed.
  • Treating each customer with respect.

Maintain a safe working area by:

  • Maintaining and caring for shop tools, equipment, and vehicles; putting everything back in its designated location.
  • Maintaining a clean work area.
  • Performing work in a neat and orderly manner.
  • Following all safety rules and regulations.
  • Using safe practices in performing work assignments.

Participate in John Deere training courses and other continuing education classes, as assigned.

Perform related and other duties, as assigned.


Skills & Qualifications:

  • Minimum 1-2 years of experience performing mechanical service repairs required
  • Ag Tech Graduate or 2 years of John Deere experience preferred
  • Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to use Service Advisor and perform basic computer functions
  • Proficient oral and written communication skills
  • Ability to lift at least 75 lbs. repeatedly
  • High School Diploma or equivalent experience required; Associates Degree preferred
  • Valid driver’s license is required

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