Purpose:
Wait on customers and technicians, as assigned, and solicit sales; charge out merchandise; distribute special order parts; receive warranty parts; maintain shelf stock; keep counter clean and neat; handle inbound and outbound freight.

Responsibilities:

• Wait on customers by:

• Properly identifying needed items using parts catalogs or microfiche
• Attempting sales of additional needed or related parts or accessories
• Locating and obtaining merchandise, if it is a “stocked” item
• Filling customer’s want for “out-of-stock” or “non-stocked” merchandise
• Making certain that the technician or customer receives the proper part on time, as promised
• Properly tracking lost sales

• Charge out merchandise by:

• Looking up current prices by part number
• Completing required documents before disbursing parts
• Entering all necessary information in inventory control systems records

• Distribute special order parts by:

• Recording and entering special orders
• Following through to installation or delivery to customer

• Maintain shelf stock by:

• Returning all unsold merchandise to stock
• Noting discrepancies between inventory records and shelf quantities

• Receive warranty parts by:

• Ensuring that defective merchandise is properly tagged with date and correct numbers
• Placing material in warranty parts bin area as required

• Keep counters clean and neat by:

• Keeping counter tops and the areas behind/under counter clean, clear of parts and/or debris
• Maintaining displays in counter area, as required
• Performing housekeeping duties in counter areas as required

• Handle inbound and outbound freight
• Perform related or other tasks, as assigned

Qualifications

Experience, Education, Skills and Knowledge:

• Basic data entry/keyboarding skills
• Basic parts and machinery knowledge
• Ability to use the John Deere Parts Catalog computer application
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs.
• High School Diploma or equivalent experience