Sunflower Diversified Services                                         

Department:

The UPS Store

Position Title:

The UPS Store Clerk

 Reports to:

·         Director of Retail Operations

 Supervises:

·         NA

 Qualifications:

·         Minimum of 18 years of age

 License/Certification:

·         Maintain Abuse/Neglect/Exploitation, Ethics, Sexual Harassment, Emergency Preparedness, Vehicle Orientation, HIPPA, Bloodborne Pathogens, AP/SP/CI, Supportive Healthy Living and OSHA trainings and CPR, First Aid, Medication Administration and Mandt certifications

·          

Education:

·         Minimum of High School Diploma/GED

 Position Summary:

·         Efficiently and accurately process packages for shipment

·         Operates copiers, fax machines binding equipment, laminating machines and point-of-sale devices

·         Advises customers by providing accurate information on our array of products, services and best-value options and exhibits confidence by knowing best practices related to the industry

Experience:

·         Previous customer service skills strongly preferred

 Skills:

·         Must have a friendly, positive, professional and helpful demeanor and appearance

·         Excellent customer skills including verbal and written communication including spelling and math, outstanding phone skills and be prompt, reliable and responsible

·         Ability to multitask by listening and speaking to customers, navigating computers, and typing shipping information simultaneously

·         Strong computer skills including internet, Microsoft office and Adobe Suite

·         Outstanding phone skills

 Working

Conditions:

·         95% indoor

·         5% outdoor

·         Duties are normally performed in a climate-controlled office

·         May have high noise levels due to telephone calls, walk in clients, or other agency business

·         Must follow assigned work schedules

·         Employees are expected to remain flexible and cooperative.

 Physical Requirements:

·         Regularly required to stand, kneel, stoop, squat, talk, walk, and hear

·         Frequently required to reach with hands and arms

·         Occasionally required to sit

·         Frequently required to use hands to finger, handle, feel objects, manipulate tools, or controls and grasp objects

·         Ability to listen and remember information

·         Ability to speak clearly

·         Must present professional appearance

·         Regularly lift and/or move up to 15 pounds

·         Frequently lift and/or move up to 25 pounds

·         Occasionally lift and/or move 40+ pounds

 Job Responsibilities:

·         Personal conduct must contribute to positive working relationships with co-workers, citizens and administration

·         Demonstrate self-reliance and good judgment

·         Comply with all agency and departmental policies and procedures

·         Ability to effectively communicate with drivers, clients, co-workers, customers and administration

·         Strong customer service skills with ability to deal with a variety of people in a positive and effective way

·         Computer and data entry skills

·         Maintain safe, organized and clean working environment

·         Accurately process package for shipment

·         Maintain sound knowledge of products and services·         Present viable solutions to customers shipping needs

·         Takes action to learn all product and service offerings, alternative solutions and industry trends

·         Attends meetings and training as directed by supervisor

·         Other duties as assigned by supervisor

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment of the position.  The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.