Inshop

The Inshopper is responsible for delivering fast, friendly, and accurate customer service while maintaining high standards of food quality, cleanliness, and efficiency. Inshoppers operate point-of-sale (POS) registers, take phone and in-shop orders, prepare sandwiches on the make-line, and maintain a clean and welcoming environment for guests.

Key Responsibilities

• Customer Service & Register Operations:
  • Provide enthusiastic, sincere greetings and farewells to customers and engage in suggestive selling.
  • Greet in-shop customers immediately and answer phone calls promptly with proper phone etiquette.
  • Operate the POS system accurately to take in-shop, pickup, and drive-thru orders.
  • Repeat back all orders to verify accuracy and audit bagged orders prior to handing them to customers.
• Sandwich Preparation & Make-Line Operations:
  • Learn and master all sandwich builds, portion sizes, and correct ingredient placement.
  • Follow strict portion control, including mandatory mayo portioner usage.
  • Maintain loud and clear communication on the make-line to ensure fast order processing.
• Sanitation, Safety & Store Maintenance:
  • Maintain clean food prep areas.
  • Maintain lobby cleanliness, clean tables, empty trash, and keep customer areas clean.
  • Adhere strictly to knife safety policies and product shelf-life/quality standards.
  • Wear required personal protective equipment, including clean white aprons and gloves when handling food.

Qualifications & Requirements

• General Requirements:
  • Positions available for candidates aged 16 and older.
  • Must learn work rules, brand standards, and pass the required sandwich recipe test.
  • Basic arithmetic capabilities for handling cash and register transactions.

Personal Standards & Work Rules:

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  • Maintain a visible sense of urgency and customer-first focus at all times.
  • Full compliance with uniform guidelines (approved Jimmy John's shirt, hat/visor worn straight forward, and dark pants/shorts).

Delivery Drivers

The primary responsibility of a Delivery Driver is to transport food orders to customers within a designated delivery area in a safe, courteous, and timely manner. When not actively making deliveries, drivers work alongside in-shop crew members to take orders, prepare food, and maintain store cleanliness.

Key Responsibilities

• Delivery & Customer Service:
  • Deliver orders promptly to addresses within the assigned delivery area while following all traffic laws and driving defensively.
  • Inspect items and delivery tickets prior to departure to verify accuracy and product quality.
  • Collect customer payments, issue accurate change, and reconcile shift cash/sales with management upon return.
  • Navigate local delivery routes efficiently using GPS and geographic knowledge.
• In-Shop Operations:
  • Answer store phones, take phone orders, greet in-shop customers, and operate the point-of-sale register.
  • Assist on the food line making sandwiches according to standardized recipes, portion sizes, and procedures.
  • Execute store cleaning duties, including lobby tables, floors, restrooms, beverage stations, and food prep areas.Assist with shift breakdown, dishwashing, trash disposal, and daily execution checklists.

Qualifications & Requirements

• Age & Driving Record:
  • Must be at least 18 years of age.
  • Possess a valid driver's license, reliable personal vehicle, current vehicle registration, and valid auto liability insurance.
  • Clean driving record subject to a Motor Vehicle Record (MVR) background check.
• Skills & Physical Demands:
  • Ability to speak, read, and write fluent English.
  • Basic math capabilities for handling cash payments and register operations.
  • Ability to stand, walk, bend, reach, and lift up to 50 lbs throughout the work shift.
  • Adherence to standard uniform policies, food safety guidelines, and personal hygiene standards.

Compensation & Benefits

• Competitive hourly base pay, daily cash tips, and Driver Maintenance Reimbursement (DMR) per delivery.
• Flexible part-time and full-time scheduling across morning, lunch, and evening shifts.