Client Services Technician - Hays / Colby / Salina

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2707 Vine Street, Suite 19A
Hays, Kansas
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Posted 2 days, 17 hours ago
Expires in 4 days, 6 hours
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Description

Tech Junkies is growing! We are looking for full-time Client Service Technicians in Hays, Colby, and Salina. If you have any questions about the positions reach out to hr@thetechjunkies.net

 

Position: Client Services Technician

Type: Permanent Full-Time or Part-Time

Salary/Pay: Based on Experience

Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance

 

General Summary:

Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.

 

Essential Duties and Responsibilities:

·         Assist in the day-to-day operations of the Sales Department

·         Assist day-to-day operations of the Service Department

·         Update and implement service policy and procedures

·         Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods

·         Diagnose, troubleshoot and resolve computer issues for clients

·         Contact the client when their computer is completed

·         Contact the client with a quote for repairs or replacement of computer

·         Ensure all service tickets and completed in an efficient and thorough manner

·         Software Support for Microsoft and Apple operating systems and commonly found applications

·         Document action by completing forms, reports, logs and records

·         Troubleshoot problems using network and remote connectivity

 

Qualifications and Experience:

Technical

·         Minimum of 2 years’ experience, or equivalent education, in technical support field

·         Demonstrate ability to troubleshoot Windows 7, 8, 10

Non-Technical

·         Desire to continually learn and grow

·         Strong interpersonal skills

·         Ability to listen and explain solutions to non-technical users

·         Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork

·         Ability to work on multiple priorities and/or projects simultaneously

·         Excellent listing and communication skills, both verbal and written

·         Strong customer relationship skills

·         Organized, detail oriented and self-motivated

·         Ability to provide and maintain detailed documentation one each job

·         Ability to remain in contact with the client thru the completion of the service

·         Willingness to develop professionally

·         Problem solving abilities and ability

·         Ability to meet reasonable deadlines

 

 

Working Conditions:

Professional office environment

Must be able to lift at least 50 lbs. on a regular basis

 

To Apply:

Submit an employment package that includes cover letter, resume’, three professional references and any other relevant information through our website at: 

https://www.thetechjunkies.net/contact-us/careers/

 

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