Norton County Hospital is seeking compassionate, calm-under-pressure Healthcare Security Officers to join our team on an as-needed basis. We are building a pool of security officers that could respond when off-duty from their primary jobs.  In this role, you will help ensure the safety and security of patients, visitors, and staff by responding to emergency situations, using de-escalation techniques, managing aggressive behavior, and providing strong customer service in a healthcare setting.  The security officer would assist our medical personnel during times when additional security is needed, but law enforcement is not required.

As a Security Officer, you will be a key part of a collaborative team that values empathy, professionalism, and the ability to de-escalate high-tension situations. This position is unarmed and requires sound judgment, confidentiality, and the ability to respond appropriately to emotional, medical, and behavioral crises.

Primary Responsibilities:

• Respond promptly to situations when called by the Hospital staff.
• Use verbal de-escalation techniques to manage potentially aggressive or confrontational individuals without resorting to unnecessary force.
• Monitor and enforce hospital visitation policies under the guidance of nursing or safety leadership.
• Maintain confidentiality and demonstrate professionalism while handling sensitive patient and staff information.

Key Competencies & Expectations:

• Remain composed and focused in high-stress or emergency situations.
• Possess an empathy-first mindset to work effectively with vulnerable patients and their families.
• Exhibit physical fitness and strength suitable for emergency response and intervention duties.
• Demonstrate excellent de-escalation, communication and customer service skills.
• Exhibit emotional maturity, particularly when working around patients experiencing emotional, medical, and behavioral crises.

Qualifications:

• Preferred background in security, law enforcement, military police, corrections, or industrial security.
• Previous experience or training in verbal de-escalation is highly desirable.

Successful applicants will receive the required onboarding and education from the hospital.  This is an as-needed, hourly employee paid for time during a response.

Apply online on our Careers page at Employment Opportunities – www.ntcohosp.com

Applications can also be picked up at the Hospital Admissions Desk or requested by email from shempler@ntcohosp.com.  Please return resume or application to Shannan Hempler, Human Resources, Norton County Hospital, P.O. Box 250, Norton, Kansas 67654 or emailed to shempler@ntcohosp.com.  EOE.