Receptionist & Technical Assistant(TA)

Garrett Insurance Agency (GIA) – Full Time

Garrett Insurance Agency is looking for a dependable, professional, and customer-focused individual to join our growing team as a Receptionist & Technical Assistant. This blended role combines front office reception responsibilities with administrative and technical support within our insurance operations.

This position is ideal for someone who enjoys helping people, staying organized, multitasking, and being part of a fast-paced office environment. Insurance experience is helpful, but we are willing to train the right person with a positive attitude and strong work ethic.

Key Responsibilities

Front Desk & Reception

• Answer incoming phone calls and direct calls appropriately
• Greet clients and visitors in a professional and welcoming manner
• Coordinate incoming and outgoing mail and packages
• Help maintain organization and daily office workflow
• Assist with general office coordination and administrative support

Administrative & Technical Support

• Assist agents and account managers with data entry and administrative duties
• Process forms, applications, and customer requests accurately
• Provide proof of insurance, ID cards, and policy documents
• Maintain organized customer records within agency management systems
• Follow agency procedures and assist with policy servicing tasks
• Document customer interactions and follow-up items as needed
• Participate in training and team meetings to continue learning agency systems and procedures

What We’re Looking For

• Strong communication and customer service skills
• Positive attitude and team-oriented mindset
• Ability to multitask and stay organized in a busy environment
• Attention to detail and problem-solving skills
• Comfortable learning new technology and systems
• Professional demeanor with clients and coworkers
• Experience with Microsoft Office required
• Insurance experience is a plus, but not required
• A Property & Casualty Insurance License will be required after hire; licensing and training will be paid for by Garrett Insurance Agency

Education & Experience

• High school diploma or GED required
• Previous receptionist, administrative, office, or customer service experience preferred
• Insurance industry experience is a plus

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Retirement Benefits
• Ongoing Training & Development Opportunities

Position Details

• Full-Time
• In-Office Position

At Garrett Insurance Agency, we value teamwork, customer relationships, and supporting our local communities. We are looking for someone who wants to grow with our agency and be part of a supportive team environment.

To apply, please send resumes to:

Kelly Wright – kwright@keystoneagencypartners.com
Baylee Pfeifer – baylee@garrettinsurance.com